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This title explores how you can effectively stand up for your values when pressured by you boss, customers, or shareholders to do the opposite. This book will be useful for anyone in business.
- Sales Rank: #127278 in Books
- Published on: 2012-02-28
- Original language: English
- Number of items: 1
- Dimensions: 7.80" h x .70" w x 5.00" l, .60 pounds
- Binding: Paperback
- 320 pages
From Publishers Weekly
Gentile, director of the Giving Voice to Values curriculum and senior research scholar at Babson College, offers a powerful action-oriented manifesto for living with integrity, fighting for one's convictions, and building a more ethical workplace. Arguing that if enough of us feel empowered to voice and act on our values then the business world will be transformed, she shows how to practice and perfect speaking up, thereby building skills and confidence. While Gentile's goal is unimpeachable, the vaunted outspokenness might be a harder sell to individuals in more vulnerable positions. Nevertheless, she provides sound guidance to making the workplace fairer by appealing to the sense of purpose in others, completing a self-assessment to determine risk and personal communication style, and anticipating reasons and rationalizations for questionable behaviors. For those motivated to hear her call, Gentile presents a strong--and sorely needed--case for improving corporate culture.
Copyright � Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
Review
"A wonderful guide to help us enter an era of responsibility and of leadership based on values."—Walter Isaacson, CEO of the Aspen Institute (Walter Isaacson)
"Giving Voice To Values heralds a revolution in ethics education. Gentile…wants to help you practice what to do when you know something is unethical. It's like a self-defense class for your soul."—Dan and Chip Heath, authors of Switch and Made to Stick (Dan and Chip Heath)
“Gentile presents a strong--and sorely needed--case for improving corporate culture.”—Publishers Weekly
�
(Publishers Weekly)
"… the most significant contribution to business ethics I have experienced in my professional career! … destined to shape the behavior of future generations in ways that should make us all much prouder of business as an entity and management as a career."—Leonard A. Schlesinger, President, Babson College (Leonard Schlesinger)
"… a fascinating tool to help us to be as ethical as we strive to be. .. The ideas in the book are clever, original, thoughtful and important."—Max H. Bazerman, Straus Professor – HBS (Max H. Bazerman)
Winner of the 2011 Gold Medal for Axiom Business Book Awards in the Business Ethics category, as given by Jenkins Group & IndependentPublisher.com (Axiom Business Book Award Jenkins Group & IndependentPublisher.com 2011-04-11)
Visit Mary Gentile’s website for the book: http://www.GivingVoiceToValuesTheBook.com (http://www.GivingVoiceToValuesTheBook.com)
“I can think of no better way to take ‘ethics’ out of the realm of pure philosophical discussion. Giving Voice to Values identifies what’s stopping us from acting on the values we feel strongly about. It gives us the tools, the courage and the understanding to be our better self in even the stickiest business situation.”—Ira Millstein, Senior Partner, Weil Gotshal, Manges, Senior Associate Dean for Corporate Governance and the Eugene F. Williams, Jr. Visiting Professor for Competitive Enterprise and Strategy, Yale School of Management
(Ira Millstein)
"China as a nation, Chinese corporations and individual Chinese leaders are all facing a mid-life crisis. They are soul searching to decide which way to go for the next stage. They are adults and adults learn best from their own experience and the experiences of their peers. Nobody can dictate or preach to a successful entrepreneur; their best teacher is their heart, full of wisdom from street-fight experience. All they need is to crystallize their internal values through a process of external expression. Giving Voice to Values is doing just that and that is exactly what China needs. Launching GVV in China will be a striking success and it will be critical to China’s continued success."—Dr. Morley C. Su, President of Millennium Capital Services, a leading Climate Change solutions provider in China, Ph. D in Business Ethics Education (Dr. Morley C. Su)
"Ethical dilemmas in business often are met with silence – not because the right answers were unknown, but because the right conversation wasn’t initiated. Giving Voice to Values is a tool to give us all the push we need to stay true to our values and moral compass in the face of the day-to-day challenges of life and business."—David Langstaff, Chairman, Board of Directors, TASC, Inc.; Founder and Former CEO, Veridian Corporation
(David Langstaff)
"Giving Voice to Values? Certainly a breakthrough in the teaching of business ethics, possibly a landmark in educating to responsibility and certainly a powerful (and attractive) learning vehicle at a time when leading business schools are, at last, rethinking their curriculum. We all know how challenging is the teaching of ethics, particularly in business schools (and in China possibly more than anywhere!). Mary C. Gentile's work proposes an original way to illustrate that beyond our teaching of the value of values we need to find ways to engage into the critical step to make them explicit. Then, we, organizations and the world might be on the path to become better."—Henri-Claude de Bettignies, Distinguished Professor of Globally Responsible Leadership, China-Europe International Business School (CEIBS); The Aviva Chair Emeritus Professor of Leadership & Responsibility, INSEAD (Henri-Claude de Bettignies)
Visit the book's website (http://blog.yupnet.org/2011/09/08/mary-c-gentile-on-ethical-leadership-asking-the-wrong-questions/)
“Gentile offers a fresh approach to ethics education in business school: a practical primer on building skills and confidence to act consistently with personal values.”—T.R. Gillespie, Choice
(T.R. Gillespie Choice)
"The unique and critically important contribution of Giving Voice to Values is that it moves us past the debate about whether we can define a common set of values, to focus instead�on a shared conversation about just how to enact the values that we already know, in our deepest selves, are absolutely essential. The book is both an inspiration and a blueprint, and lays out the kind of discussion I believe is required for business education and business practice—in India and around the world."—Nandan Nilekani, Chairman, Unique Identification Authority of India (UIDAI); former Co-Chairman and CEO and Co-Founder, Infosys; author of Imagining India
(Nandan Nilekani)
"In business and in life, we often know what is the right thing to do, but we have trouble implementing it. This book, developed in conjunction with the Aspen Institute's Business and Society Program, shows how we can all give voice to values and make the right things happen. It is a wonderful guide to help us enter an era of responsibility and of leadership based on values."—Walter Isaacson, CEO of the Aspen Institute
(Walter Isaacson)
“Mary Gentile’s Giving Voice to Values is a clarion call to the new generation of leaders to put their values in practice in the workplace.� Its timely and thoughtful message is precisely what the corporate world needs now.”—Bill George, Professor of Management Practice, Harvard Business School and former CEO, Medtronic
(Bill George)
"Mary Gentile documents a fascinating tool to help us to be as ethical as we strive to be.�She highlights that rehearsing for ethically challenging situations may allow us to develop a response more in line with our ethical preferences than the knee jerk responses that have led so many to make the wrong choice in important situations.�The ideas in the book are clever, original, thoughtful and important."—Max H. Bazerman, Straus Professor – HBS (Max H. Bazerman)
"Giving Voice To Values�heralds a revolution in ethics education. Gentile isn't interested in abstract (and often fruitless) debates about ethical principles -- rather, she wants to help you practice�what to do�when you know something is unethical. It's like a self-defense class for your soul."—Dan and Chip Heath, authors of Switch�and Made to Stick
(Dan and Chip Heath)
"Mary Gentile has responded to the cries of business and business school critics by shifting our attention from debating right vs wrong and right vs right to acting on the questions these dilemmas raise. This is the most significant contribution to business ethics I have experienced in my professional career! It is destined to shape the behavior of future generations in ways that should make us all much prouder of business as an entity and management as a career."—Leonard A. Schlesinger , President- Babson College (Leonard A. Schlesinger)
"Corporate tragedies are usually the result of dozens of people who sit silently on the sidelines afraid or uncertain of what to do about a transgression. Giving Voice to Values by Mary C. Gentile aims to raise corporate behavior to a dramatically higher standard by ensuring that everyone not only can tell right from wrong, but knows what to do in the face of corporate misconduct and ensures that they will give voice to their values when it matters most."—Jeffrey Hollender, author of The Responsibility Revolution and Co-Founder and Executive Chair of Seventh Generation. He is also the author of the leading blog on corporate responsibility. (Jeffrey Hollender)
"Neither didactic nor judgmental, Giving Voice to Values is inspiring and empowering. Instead of thinking 'I wish I could,' readers will come away saying 'I know I can.'"—BizEd (BizEd)
Read Mary C. Gentile's post on ethical business practice on the Yale Press Log (http://blog.yupnet.org/2011/09/08/mary-c-gentile-on-ethical-leadership-asking-the-wrong-questions/)
"Timely and empowering. . . . A research-based, sensitive and flexible management pedagogy that confidently steers away from traditional prescriptive approaches to assertiveness training and conflict management techniques. . . . Gentile's agenda lifts the expansive literature on group decision making, communication and persuasion to a practical, applied level for teachers of management science."—L.G.E. Smith, Academy of Management Learning and Education� (Academy of Management Learning and Education)
About the Author
Mary C. Gentile, Ph.D., is director of the Giving Voice to Values curriculum and senior research scholar at Babson College. Her articles have appeared in Harvard Business Review, strategy+business, BizEd, CFO Magazine, and Risk Management, and she has written several books on ethics and diversity.
Most helpful customer reviews
22 of 25 people found the following review helpful.
How to express your values more eloquently and act upon them more effectively
By Robert Morris
As I began to read this brilliant book, I was reminded of James O'Toole's contribution to a book he co-authored with Warren Bennis and Daniel Goleman, Transparency: How Leaders Create a Culture of Candor, when O'Toole discusses "speaking to power." He briefly examines several plays (Sophocles' Antigone, John Osborne's Luther, and Robert Bolt's A Man for All Seasons) whose protagonist offers a reminder to leaders in our own time of the responsibility to create a transparent "culture of candor." O'Toole also examples of organizations that do -- or do not -- have such a culture, those whose leaders are - or are not -- "constantly willing to rethink their most basic assumptions through a process of constructive dissent...about such often-taboo subjects as the nature of working conditions they offer employees, the purposes of their corporation, and their responsibilities to various stakeholders." Whatever the size and nature of an organization may be, O'Toole insists, it must be one "one in which every employee is empowered to speak the truth." Trust must be the essential ingredient to its effectiveness [and is] the most elusive and fragile aspect of leadership" because it is so difficult to earn but so easy to lose and, once lost, nearly impossible to regain.
I hope Gentile will forgive me for beginning this review as I have. She and O'Toole are kindred spirits. Both stress the importance of focusing on an awareness of ethical issues and then determining with meticulous care what would be the right thing to do in a moral crisis. However, well-aware of the perils of the "Knowing-Doing Gap," she and O'Toole also stress the importance of taking appropriate action in a timely manner, driven by values to be sure but also guided and informed by scripts, rehearsals, and other preparations that will achieve the desired results. It is Gentile's stated purpose to help her reader develop the skills and confidence as well as "the moral muscle" to express and affirm their values. She proceeds on the assumption that "most of us will encounter values in conflict with the expectations of our clients, our peers, our bosses, or our organizations. That is why this skill and practice-based approach is essential."
Here in Dallas near the downtown area, we have a Famers Market at which some of the merchants offer sample slices of fresh fruit. In that same spirit, here are three brief excerpts from Gentile's lively and eloquent narrative that suggest the thrust and flavor of her insights:
"Recognizing the fact that we are all capable of speaking and acting on our values, as well as the fact that we have not always done so, is both empowering and enlightening...It opens a oath to self-knowledge, as well as situational analysis, that we may otherwise shirt-circuit." (Page 49)
"One of the most powerful enablers we have identified has been the ability to reframe a position: an opportunity with less than ethical attributes is reframed as a risk we all want to avoid; a disagreement that appears to throw the ethics of our audience into doubt is reframed as a `learning dialogue' wherein we are trying to uncover the true parameters of a possible decision; a win-lose choice is reframed through the use of argument and research as a win-win situation; seemingly self-evident assumptions or `truisms' are reframed as debatable or even patently false." (Page 67)
One of the most promising levers for enabling us to voice our values "appears to be generating a self-story that allows us to find ways to align what we think is right with who we already think we are. The point here is that how we incorporate values conflicts into our self-story can serve to enable, or disable, our ability to act on our values. It can allow us to play to our strengths, or not. Creating this story is not just about self-knowledge; it is about the way we choose to use that self-knowledge...[especially in light of research] suggesting that most of us are susceptible to self-justifying biases or finding ways to view our decisions as positively motivated, even when we would be critical of someone else who made the same choices." (Page 115)
Gentile frames her narrative within a structure of several assumptions about her reader. For example, that her reader wants to voice and act on her or his values; has already done so in the past, with mixed results; can do so more often and more effectively than before; has found it easier to voice her or his values in some contexts or situations than in others; is more likely to increase frequency and effectiveness of voicing and acting upon values after focused and rigorous practice; and can offer "a powerful example" to others to voice and act on their own values more often and more effectively. Readers will greatly appreciate the fact that, before concluding her book, Gentile provides various resources (including some self-diagnostic exercises) that will help them to review key points, identify and then evaluate their options, and then formulate an appropriate action plan. She includes a "To-Do" list on Pages 244-245.
For some people, hopefully for many people, this will be the most important book they ever read IF they absorb and digest the wealth of information and counsel with meticulous care. I urge them to highlight or underline key passages and review them frequently... and re-read the entire book again in 2-3 months. It will reward their attention generously. More to the point, it will strengthen the skills they need to think more clearly and to assert themselves more effectively. Mary Gentile does more, so much more than encourage principled people to speak up and take action when they know what's right and what must be done. She also prepares them to speak with greater eloquence and to increase the impact of any actions their conscience compels them to initiate.
9 of 9 people found the following review helpful.
Excellent, actionable ideas for being true to yourself
By B. McEwan
Mary Gentile has written a very interesting and practical guide that helps people act on their convictions in a range of situations. Written mostly with business applications in mind, the suggestions offered by Gentile are equally applicable in other arenas, such as interactions among friends and family members.
Giving Voice to Values was originally developed as part of a curriculum for business schools. Its genesis came from the recent ethical crises in business, exemplified by Enron and many of the financial institutions on Wall Street. It seems that many people often fail to voice their objections to morally questionable behaviors within the workplace, even when those behaviors clearly run counter to the individual's internal moral compass.
The routine courses in ethics that are offered in most business schools have apparently failed to prepare graduates to speak and act on their values once out in the workplace. Gentile attributes this to the fact that most of those courses devote extensive time to analyzing ethical issues, rather than helping students develop the skills necessary to take action when they find themselves confronting moral dilemmas. The main point of Giving Voice to Values is to help readers develop mental scripts and implementation plans that they can use to voice their own values in a given situation, and to do so without appearing judgmental of colleagues.
The book is full of examples that will be familiar to many readers, along with various actionable ideas for addressing the values conflicts these situations create. Overall this is a very useful book that can help us all be more effective in standing up for our personal values.
3 of 3 people found the following review helpful.
A powerful strategy for doing what you know is right and keeping your conscience happy
By Rolf Dobelli
Most people know the difference between right and wrong, but far fewer have the courage to act on their convictions when the stakes seem high, especially in the workplace. Babson College researcher Mary C. Gentile lucidly outlines and discusses the fundamentals of the "Giving Voice to Values" (GVV) curriculum she launched at the Aspen Institute in conjunction with Yale University. This ethics-based course of study is now part of more than 140 college-level business education programs worldwide. If you've ever kept silent despite your better judgment, GVV strategies can help you develop the skills and tools you need to speak up and take action. Gentile provides examples of how real people have dealt with complex values-based issues in corporate settings and offers a robust menu of self-assessment exercises to illuminate the discourse. getAbstract believes anyone in the workforce at any level will find great value in this approach to living and working in accord with your principles.
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